Face Cap
Adult Apparels
Children Apparels
Delivery & Return
Free delivery available on of products over $100 (global) or N50,000 (Nigeria). Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Poptrek offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items (Bulk Order)
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the costomer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- a receipt proving the fact of purchase in the poptrek online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
If you have not yet received your order, please contact our customer support team for assistance. They will be able to provide you with information on the status of your order and help resolve any issues that may be causing a delay in delivery. You can reach our customer support team through email, phone, or live chat. Please have your order number ready when you contact us for faster assistance.
Our delivery schedule may vary on public holidays. We will update our website and inform our customers in advance if there will be any changes to our delivery schedule during public holidays. Please check our website or contact our customer support team for more information on delivery schedules and any possible delays during public holidays.
To check if we deliver to your postcode, please enter your postcode during the checkout process or use the postcode checker tool on our website. We aim to provide delivery services to as many locations as possible, but there may be certain postcodes that we are unable to deliver to. If your postcode is not covered by our delivery service, we apologize for any inconvenience caused. Please contact our customer support team for more information and assistance.
Next-day delivery may not be available for all orders. It depends on various factors such as the delivery location, time of the order, and availability of the product in stock. We offer next-day delivery for eligible orders, and the availability of this option will be displayed during the checkout process. Please note that additional charges may apply for next-day delivery. If you have any questions regarding delivery options for your order, please contact our customer support team for assistance.
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